Contact & custom orders
Every custom piece starts with a message
The workshop makes each piece to order, so an unusual dimension is a normal way to begin a conversation, not a special request. Tell us what you are trying to fit, ask about a material, or check on an order: it all starts in the same place.
Your message
Write to the workshop
A few lines are enough to start. If you are after a custom size, include your dimensions; the more you tell us about the space, the fewer emails it takes.
Custom orders
How a custom order actually works
Measure your space
Width, length, height or depth: measure the spot the piece has to live in, down to the centimetre. Odd shapes count too, including wedges, corners and rounds.
Tell us what you need
Send the dimensions plus anything that helps: fabric preference, firmness, an inspiration link or a photo of the space.
We talk it through and quote
The team confirms the configuration and price with you by email before anything is cut. Customers describe being walked through the entire process.
We make it by hand
Your piece joins the same line as every standard size: cut, filled, tufted and sewn in the Sofia atelier. Per the workshop's FAQ, smaller items take 4 to 6 business days to create and larger items 7 to 10, varying by a few days with workload.
We ship it, tracked
As soon as your order ships you receive a tracking number by email, and you can follow the parcel anytime at homeofwool.aftership.com.
In a hurry?
The workshop can prioritise an order for completion within 3 business days, for a rush fee of 25% of the product price. Mention it in your message and the team will send you a rush-order link.
Direct details
Prefer to reach us directly?
These are the details Home of Wool publishes on its live contact page. The site lists no phone number or opening hours, so email is the direct route to the team.
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Email
For quotes, product questions and order status. Queries of every kind are welcome.
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Showroom
Simeonovsko shose 24
1700 Sofia, Bulgaria -
Headquarters
57 Major Thompson str.
1407 Sofia, Bulgaria VAT: BG203654879 -
Partnerships & collaborations
For partnership and collaboration enquiries, Home of Wool asks that you use its dedicated form rather than the general inbox.
Quick answers
The questions the workshop answers most often
Five real questions from the Home of Wool FAQ, with the answers condensed. If yours is not here, the full list is one click away, and the form above is two scrolls up.
Can you make every item in a custom size and shape?
Yes. Every item is made to order, so any of them can be made in the size and shape you need. Just send a message with the dimensions you are after.
Where are the products made and shipped from?
Everything is handmade in the Home of Wool atelier in Sofia, Bulgaria.
Where’s my package?
Once your order ships, you are emailed a tracking number and can track the parcel anytime at homeofwool.aftership.com.
Before shipping comes make time: smaller items take 4 to 6 business days to create and larger items 7 to 10, and depending on the current workload this can vary by a few days. A rush order completed within 3 business days is available for a fee of 25% of the product price.
What payment methods are accepted?
Credit and debit cards are accepted, and payment can be split into multiple installments with no interest: send a message for details. Items ship as soon as the full amount is received.
Are the materials you use organic?
All fillings and fabrics are completely natural, free of chemicals including bleaches, flame retardants, glues and synthetics, with dyes used only in striped fabrics. All of the filling and most fabrics are either OEKO-TEX certified or GOTS certified organic.
Before you press send
A small workshop with a long track record
"Looks and feels so much better than expected! They were very friendly and professional, walking me through the entire process to ensure I was getting exactly what I wanted/needed."
Rated 4.9 out of 5 on Etsy · 17,000+ sales since 2014
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Organic origin
GOTS
The Global Organic Textile Standard certifies that a fibre is organically grown and stays clean through every processing step, from farm to finished fabric.
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Tested for harmful substances
OEKO-TEX
Independent laboratory testing that confirms the finished textile contains no harmful levels of regulated and unregulated substances.
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Wool quality
Woolmark
The wool industry's own quality mark: it certifies fibre content and quality of the wool itself.